Returns & Exchanges
At Ocean, we want you to be completely satisfied with your sustainable fashion finds, which is why we offer a 30-day window for hassle-free returns and exchanges on all unworn items. Simply ensure your garments are in their original condition with tags attached to qualify for a full refund.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original eco-friendly packaging and include the packing slip to ensure our team can identify your return.
Ship It Back
Affix the prepaid shipping label provided in the portal to your package and drop it off at any authorized courier location.
Receive Your Refund
Once our warehouse team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing